Audible Auto Appointment Reminder system for Hospitals
9% of the patients are canceling their appointments. With the Automatic Appointment Reminder System are recycled 15% of canceled appointments . The system both reminders and recovery of cancellation appointments can be reported.
How does the system work?
The list of patients with tomorrow's appointments is automatically retrieved in SQL or XML format from LIS.Patients are called at the appointed time and the following message is read: "My patient. We wish healthy days. Tomorrow's Sample Hospital, your appointment at the dermatology clinic is 11:30. If you can come to your appointment 1, if you can not come 9, dial 0 to listen again. "
The system searches 24 simultaneous calls, looking for patients in a short period of time (can call up to 1440 patients in an hour). Patients who are not able to reach or who have not been dialed are called again after a specified waiting period (eg 30 minutes) at the specified number (eg 3 times). Approximately 85% of the appointments are approved. After the Auto Call Report, the Call Center calls the patients who cancel the appointment, do not make a call and / or can not be reached. Agent calls are also entered into the system so that the activities of the Call Center are also reported.
The rate at which the Call Center returns to canceled appointments can be tracked from the canceled appointment recovery rate system. By making time for your call center, you can automate appointment reminder and make it measurable. Individual error margin falls to zero. He can make 24 simultaneous interviews and receive an average appointment confirmation in 30 seconds. This saves you on personnel expenses and second-rate tariffs and telephone charges.
What are the advantages?
It is more functional than SMS because it is possible to get an answer. The search is completed in about 30 seconds because it is an automatic operator. So it is cheaper than SMS. Business saves you time and power. It automatically makes patient's appointment confirmations error-free. It improves the quality of the service and the efficiency of the hospital.